On the image below you will see a tracking ID in a red box, this is the tracking number you can copy and paste into your local postage network to see where your packing is once it has arrived in your country.
When tracking your parcel you will be using the DHL tracking page, however once your parcel has arrived in its destination country, DHL stops providing specific details as to the progress of your parcel until it has been delivered, and for your convenience, provide a “tracking ID” – located on the right hand side of your DHL tracking page, which allows you to track your parcel with your local postal service which will provide detailed parcel progress updates! Please note, there will not be any information on your local postage services' tracking page until your parcel has arrived and been processed in its destination country :)
Once ordered your order will take 7-14 business days* for international delivery unless an item is on backorder which is specified on the product page. *Covid-19 has caused severe shipping delays and this estimated shipping time-frame has increased significantly.
If you have provided the wrong delivery address on your order and have received a tracking confirmation link, contact the required courier company, provide them with your tracking number and ask if they are able to re-direct it for you.
Products that have been returned due to incorrect addresses and parcels not being collected on time have fees associated to them due to fees that are imposed on us by our third party warehouse/dispatch warehouse.
Due to COVID-19 postal delays, we only have EXPRESS SHIPPING available to ensure you get your order as quickly as possible!
Your order might be on backorder. If your order is on backorder it will be stated on the product description page.
Your order will be sent in full once the backordered item has arrived into stock, which is stated on the product page on the website.
If you have placed a preorder, your order will be sent in full once the preorder item has arrived into stock, which is stated on the product page on the website.
You might have accidentally entered the wrong address when placing an order or creating an account.
Please email us via the contact form if you think you may have entered the wrong email address.
Due to updates with Hotmail and Gmail, plus some other email providers, our confirmation emails after purchase seem to be heading to your Junk email or Spam email folders. Be sure to check those folders to see if they are there.
Why is Unique Muscle Different?
Unique Muscle is NON-GMO, which means non genetically modified. Unlike other products in the marketplace, our products are not genetically modified.
Conventional products in the market place are sweetened with sucrolose or aspartame which are artificial sweeteners and are controversial in regards to being related to several severe health conditions. We choose to flavour our products with natural sweeteners which are better for your health.
We do not add any gluten ingredients to our products.
We source the best ingredients from around the world! Product nutrition and ingredient information can be found on the individual product page of each product.
To attain a high quality standard, we keep our products in a cool warehouse environment which are packed and sent directly to our customers. This also ensures we pass on the savings to our customers by selling direct!
We don’t make samples as we are an environmentally conscious business and having to produce packaging for 1 single serve is not environmentally friendly as we want to reduce our carbon footprint where we can. You are however more than welcome to use the code NEWBIE for 10% off your first purchase with us! :)
Ingredients of each product can be found on their respective product pages, just click on the "What's Inside" tab and they will be there.
If you are looking at a pack of products, please visit each individual product in the pack to find the ingredients.
All of our products are both laxative and stimulant free (apart from our Slimming Espresso and Slim It Peach Ice Tea flavour as they both contain caffeine) and do not cause any side effects. If you are at all concerned, please feel free to take our ingredients list to your doctor.
If you are using our products to replace another product e.g. using Slim It to replace cordial or soft drink, using Slimming Espresso/Hot Chocolate to replace your daily coffee/hot chocolate, you may actually experience withdrawal-like symptoms! This is because our products contain much less sugar and caffeine than others and your body isn’t having the amount it normally would! :)
SLIM IT/Unicorn Water
SLIM IT Fat Metaboliser is not a pre-workout and does not have the same side effects that pre-workout/weight loss supplements product have.
• No jittery/dizziness or increased heart rate. • There are no laxative ingredients in SLIM IT Fat Metaboliser.
Unicorn Water is SLIM IT inside a Unicorn Bottle
We recommend taking SLIM IT first thing in the morning, at least 30 minutes before breakfast and you can have it again 15 - 30 minutes before a workout.
And for best results, we recommend using it with our free eating guide which you can download here
You can also use SLIM IT to assist with your daily water intake instead of using it above.
While we know our customers do this, we recommend taking SLIM IT first thing in the morning, at least 30 minutes before breakfast and you can have it again 15 - 30 minutes before a workout.
And for best results, we recommend using it with our free eating guide which you can download here
A serve of SLIM IT Fat Metaboliser is 1g which is equal to a quarter of a teaspoon.
At a 1g serve there are 50 serves in a 50g Pack of SLIM IT.
The flavor intensity can be changed by adding more or less water. You can mix 1g-2g (1/4 - 1/2 of a teaspoon) of SLIM IT with 250ml - 1L of water.
Slim It is not a pre-workout as it contains no stimulants, however our customers do say it gives them a natural energy boost.
You can mix 1g-2g (1/4 - 1/2 of a teaspoon) of SLIM IT in 250ml - 1L of water
No, we do not sell this product as an appetite suppressant, however as suggested you can use it to feel fuller between meals. As we do not believe in appetite suppressants you could possibly drink water in between meals to make you feel fuller as well as the benefit for hydrating the body and mind.
Slimming Espresso is a dark instant style coffee that is reminiscent of a black coffee, meaning you can add your own sweetener and milk if desired. Slimming Coffee contains some natural sweeteners and has whole grain brown rice milk added to be more creamy.
Our products don’t contain sucralose which is a chlorinated artificial sweetener.
Our products do not contain laxatives or have a laxative effect.
Taking Unique Muscle with other supplements/medication
Our products contain natural and organic ingredients, however if you are concerned for any other particular reason, then you should take a list of the product ingredients from our website and present it to your doctor :)
We can’t advise you on how to take Unique Muscle with other brands’ products. If you are concerned please take a list of the product ingredients from the website to your doctor :)
If you need tips on being healthy you can download our Free 12 Week Eating Guide from our website here
While we don’t recommend substituting meals with shakes, if that is something you are wanting to do, Lean Up would be your best option :) We recommend you use Lean Up to replace morning/afternoon tea instead of snack eating.
Although our products don't contain any stimulants to give off a pre-workout effect, we do have customers tell us they have more energy after consuming them.
Unique Muscle is now a complete vegan friendly company
Our products do not contain gluten, however they are processed in a facility that processes wheat products.
Once your order has been placed, you can download it right away from the order confirmation page. You will also receive an email to view your order. Click on the button that says 'view your order' in the email and download your free guide! Please ensure you have a PDF viewer installed on your phone / device to read the e-book, otherwise it will show a whole bunch of numbers.
If it still does't work on your phone, please download it onto your computer to view it.
On the Summer Body Pack, in the description it says: PLEASE NOTE: This in a downloadable e-book (electronic-book), we do not send out a physical copy. Once your order has been placed, you can download it right away from the order confirmation page. You will also receive an email to view your order. Click on the button that says 'view your order' in the email and download your free guide! Please ensure you have a PDF viewer installed on your phone / device to read the e-book, otherwise it will show a whole bunch of numbers.
Click the 'view your order' button in an email you received and download it from there. Please ensure you have a PDF viewer to open the e-books, if not it will come up all scrambled. Different devices open downloads in different ways so if you are having trouble downloading the e-book, please use a different device or browser.
You can create an account here. If you have already made a purchase from our website, please use the same email address that you used to place the order with as you will be able to see the previous orders made and any points accumulated.
You’ll receive an email to review the products you ordered 10 days after purchase.
Return claims (including for replacement products, refunds or credits) are detailed in Unique Muscle' Returns & Refunds Policy below, and the Returns Policy is expressly incorporated in these Purchase Terms. Please refer to this policy to determine your entitlement to a return, and the process that you need to follow.
We will offer a refund, exchange or store credit on faulty or damaged products purchased at Unique Muscle if reported within 12 hours of delivery. If you receive a product that is damaged or faulty, please send us a photo of the damaged/faulty product to email@example.com and we will offer a refund, exchange or store credit. Delivery fee is non-refundable.
We recommend returning items through traceable mail, as any returned items that are not received by Unique Muscle will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
If you input an incorrect shipping address on your order, you must immediately contact us at firstname.lastname@example.org to update your shipping address details. If the order has already been processed or shipped by the time we receive your email, it is strictly your responsibility to locate the parcel and to pay any shipping and handling costs to have it re-delivered to you if the parcel is sent back to Unique Muscle. Unique Muscle is not liable if the parcel cannot be located and we will not be expected to send out another product to you for free.
You must present your Unique Muscle receipt or other adequate proof of purchase.
If you cannot present your Unique Muscle receipt or other acceptable proof of purchase, Unique Muscle reserves the right not to offer a refund or exchange.
Where you seek a refund for any item that was purchased as part of a 'deal', Unique Muscle may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.
Please allow 5 business days for a refund to be processed from the date that the returned item is received by Unique Muscle. You will be informed via the email address that is listed on your Unique Muscle account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from. If this will be an issue for any reason, please be aware that you must contact our customer care team at email@example.com prior to returning any items to Unique Muscle in order to organise alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and Unique Muscle will not be held accountable.
Unique Muscle does not offer a refund for change of mind purchase.
If the parcel is sent back to Unique Muscle and you would like to cancel your order, thus seeking a refund, Unique Muscle agrees to refund you the total amount paid by you, less the shipping, handling and the re-delivery fee which is set by Australia Post or DHL.
WHO CAN USE OUR PRODUCTS?
We are proud that unlike other brands, our products contain organic and natural ingredients that are free of any nasties and are naturally coloured, flavoured and sweetened! However when it comes to being pregnant and/or breast feeding, even though the ingredients found in our products can be found in every day natural food products that you may already consume, every mother is different and legally we and other health brands, are not able to advise whether it would be safe or not for your to consume. We have had many mothers take our products with no side effects, but this was at their own discretion :)
Our Slimming Hot Chocolate & Slimming Coffee/Slimming Espresso are not suitable for pregnant or breastfeeding women
The mineral Chromium Picolinate in Slimming Coffee, Slimming Espresso and Slimming Hot Chocolate is not suitable for pregnant or breastfeeding women :)
Are Unique Muscle products for fitness?
All Unique Muscle Products can be part of your every day diet, even if you are not exercising!
The way you look is around 80% reliant on a good diet and only 20% reliant on exercise, that's why the old saying "your are what you eat" is still relevant!
How does it help assist your body while not working out? By consuming Unique Muscle products you will not only assist your body to tone and lean up but it will help stop you craving the wrong foods.
Don't forget that we offer a FREE eating guide, a FREE AB Workout Guide and a FREE Booty Guide, click here to download them.
There are a few ways you can consume our protein shakes. If you are not a breakfast person, you can have it for breakfast. It is important to never skip meals as that is when your body stores food as fat. So any time you might skip a meal, have a protein shake ready to drink. It is also great to have after exercise to tone and repair your body. Or if you are feeling hungry before bed you can have it then as you will be feeding nutrients to your body while you sleep. Your body doesn't eat for hours while you sleep so by having Unique Muscle before bed you are ensuring that your metabolism is switched on while you are sleeping.
While protein powder is promoted towards a gym and fitness community to assist with getting in shape, we believe in growing beauty from the inside out. Did you know that our hair, skin and nails are made from protein? And while we use expensive shampoos and conditioners, nail treatments and skin creams, by consuming a high quality protein supplement such as Unique Muscle, you can grow better hair, skin and nails naturally.
We also have our NEW Skin Berries - TO GLOW, Vegan Beauty Powder that is high in Vitamin C for collagen production and selenium for hair and nails.
There is a long explanation as to why Unique Muscle protein powder wont make you ‘bulky’, but to get straight to the point, no it won't. Protein is not foreign to human beings and is available in most everyday foods. The idea behind protein powder is that you are getting it in a convenient shake that is easy and quick to consume, not to mention delicious! If you wanted to consume protein the old school way, you would have to eat a big meal every single time you wanted protein (which will get you bulky as most meals with protein also have carbs and fats associated with it). With Unique Muscle, you get a high protein hit, with minimal carbs and fats, aiding you to get the lean body you deserve!
As per Food Standards Australia & New Zealand you must be at least 15 years old to consume our products.
All our products are unisex and anyone can use them!
Online Account/Reward Points Program
We are very excited to announce that we now have a Unique Muscle Rewards Program! For every dollar you spend, you get 1 point and for every 10 points in your account, you receive $1 in store credit!
Log in to see how many points you have!
To access your points, please ensure you create an account before or after your purchase. (If creating an account after purchase, please use the same email used to make the purchase).
We also have many other ways to get points, log in to learn more!
No we don't, however we do offer many incentives once you become a Unique Muscle customer. Such as earning points for ever dollar you spend, which counts as credits towards future orders, discounts for leaving a first time review and access to special deals that we run throughout the year.
Please feel free to read our real customer reviews here
And also, don't forget to download our Free Eating Guide, Free AB Workout Guide and Free Booty Guide here
The discount section will appear at checkout after entering shipping information. Please note, discounts/rewards cannot be redeemed if you are selecting to use the subscription service.
Should your discount code not apply to the transaction, please contact us immediately. Do NOT place your order then email us as we cannot make changes to an order once it has been processed.