We will offer a refund, exchange or store credit on faulty or damaged products purchased at Unique Muscle if reported within 12 hours of delivery. If you receive a product that is damaged or faulty, please send us a photo of the damaged/faulty product to customercare@uniquemuscle.com and we will offer a refund, exchange or store credit. Delivery fee is non-refundable.
We recommend returning items through traceable mail, as any returned items that are not received by Unique Muscle will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
If you input an incorrect shipping address on your order, you must immediately contact us at customercare@uniquemuscle.com.au to update your shipping address details. If the order has already been processed or shipped by the time we receive your email, it is strictly your responsibility to locate the parcel and to pay any shipping and handling costs to have it re-delivered to you if the parcel is sent back to Unique Muscle. Unique Muscle is not liable if the parcel cannot be located and we will not be expected to send out another product to you for free.
You must present your Unique Muscle receipt or other adequate proof of purchase.
If you cannot present your Unique Muscle receipt or other acceptable proof of purchase, Unique Muscle reserves the right not to offer a refund or exchange.
Where you seek a refund for any item that was purchased as part of a 'deal', Unique Muscle may refund the price in accordance with deal eligibility. No refund will be given on free items and any refund amount may be recalculated if your return results in deal eligibility no longer being met.
Please allow 5 business days for a refund to be processed from the date that the returned item is received by Unique Muscle. You will be informed via the email address that is listed on your Unique Muscle account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from. If this will be an issue for any reason, please be aware that you must contact our customer care team at customercare@uniquemuscle.com prior to returning any items to Unique Muscle in order to organise alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and Unique Muscle will not be held accountable.
Unique Muscle does not offer a refund for change of mind purchase.